Refund policy

RETURNS & EXCHANGE

Order Processing - Once a new order has been placed, you will receive a confirmation email. The order will be processed and shipped to you within 10-12 days of receiving the order.

 What order are eligible for exchange?
•We offer size exchanges which are subject to exceptions.
•we only offer size exchanges for the same design and only one time so please check the size chart thoroughly before you place an order. Exchange will not include shipping fees, COD charges, custom packaging, or similar expenses.
•If you do wish to make an exchange in size, you will have to email us on info@devanshididwania.in within 3 days of receiving the product.
•Exchange requests initiated more than 3 days after delivery are not considered eligible.
•Items that arrive in a damaged condition or have missing items/parts, or are not in their original state are not eligible for exchange.
•Products purchased during a sale, promotional offer, or with the use of discount codes cannot be exchanged.

What is the process to return a product?
•Incase for some reason you are not satisfied with the product you can return the product against store credit which is valid for upto 3 months.This can only be done as a one time return.
•If you do wish to return the product against store credit, you will have to email us on  info@devanshididwania.in within 3 days of receiving your outfit.
•The product will then have to be couriered to  2B Pretoria street kolkata 700071,5th floor, and should reach our office within 7 days of the client receiving the product, the cost of which is to be borne  by the client.
•Failing to meet the above timelines will end in a final sale of the product to the client.
•Our operations team will inspect the product on arrival and either approve or reject the return. In case our team approves the return, a credit note will be issued to the client which will be valid for 3 months.Incase our team is not satisfied with the returned product, due to damage or missing parts, etc the product will be couriered back to the client, the cost of which will be borne by the client.
•Products purchased during a sale, promotional offer, or with the use of discount codes cannot be exchanged or returned.
•All customised orders are final and not eligible for exchange.
•The credit note will have to be redeemed of the same value or more of the previous product purchased and will be eligible for use as a one time use only.

•Incase of the rare occasion of delivery of a damaged or wrong product, the same should be communicated via email to info@devanshididwania.in within 2 days of receiving the order along with pictures of the product.
•If the email is not received in the stipulated 48 hour time period your item is not eligible for replacement.
•The damaged product needs to be couriered back to 2B Pretoria street kolkata 700071,5th floor, the cost of which is to be borne  by the client.
•Our operations team will inspect the product on arrival and either approve or reject the exchange. In case our team is satisfied with the reason for exchange, a new piece of the same design will be couriered back to you from our end ,the cost of which will be borne by us but in case the exchange approval is rejected, the client will have to pay for the return courier.
•Products purchased during a sale, promotional offer, or with the use of discount codes cannot be exchanged or returned.
•All customised orders are final and not eligible for exchange.

*Please note we reserve the sole discretion to approve or reject any exchange Requests. Rest assured we would respond to the best of our ability to resolve any such requests within reasonable compliance, conforming to the returns & exchange.